Email Notifications

How notification emails work, what they look like, and how to customize them.

How it works

When someone submits your form, FormBlade sends a notification email containing all the submitted fields. The email is sent to the address configured in your form's Settings tab.

Email is the default notification channel and works on all plans. No external setup is required — FormBlade sends emails through its own infrastructure by default.

Notification address

The Notification email field in form settings controls where submission alerts are sent. By default, it's your account email.

• Personal plan: uses your account email (cannot be changed).
• Pro and above: set any email address as the notification recipient.

CC emails

On Pro and above, you can add CC emails to send a copy of every notification to additional recipients. Enter multiple addresses separated by commas.

CC recipients see the same notification email as the primary recipient, including all form fields and file attachment links.

From name

The From name controls what appears as the sender name in the recipient's inbox (e.g., "Acme Inc" instead of "FormBlade").

• Personal plan: from name is "FormBlade" (cannot be changed).
• Pro and above: set any from name you want.

Email templates

Notification emails are rendered using a template that controls the layout, colors, and structure. FormBlade includes four built-in template collections:

• Clean — simple card layout with clear structure (default).
• Bold — vibrant colors with larger headings.
• Minimal — plain text-like with minimal decoration.
• Corporate — formal style with muted tones.

You can customize the template in the Email Templates section of your account settings. Each block (header, text, fields table, footer) can be individually styled with custom colors and fonts.

Branding

Notification emails include a small "Sent via FormBlade" footer on the Personal plan. This is removed on Pro and above (whitelabel).

Email connection

By default, FormBlade sends notification emails through its own email infrastructure (Brevo). You can connect your own email provider for better deliverability, custom sender addresses, or compliance requirements.

Supported providers: Gmail, Outlook, SendGrid, Brevo, Mailgun, Postmark, Resend, SparkPost, and any custom SMTP server.

See the Email Setup guide for step-by-step instructions for each provider.

File attachments

If a submission includes uploaded files, they are attached to the notification email (up to 10 MB total). Files larger than 10 MB combined are still stored and downloadable from the dashboard, but won't be attached to the email.

When notifications are not sent

Notification emails are not sent in these cases:

• The submission was flagged as spam (honeypot, captcha failure, or bot detection).
• No notification email address is set on the form.
• Your account email is not verified.
• The email provider returned a permanent failure (e.g., invalid credentials).

Spam submissions are still saved to the dashboard for review — they just don't trigger any notifications.

Auto-responder

The auto-responder is a separate email sent to the person who submitted the form (not to you). It's useful for confirmation messages like "Thanks for contacting us" or "We received your application."

• Available on Pro and above.
• Configure the subject and message body in form Settings.
• Use placeholders like {name}, {email}, {message} to insert form field values.
• The Email field setting controls which form field contains the submitter's email (default: email).
• Rate-limited to 3 auto-responses per recipient per form per hour to prevent abuse.
• Not sent for spam submissions.

See the Auto-Responder guide for detailed configuration and examples.

Backup email provider

On Pro and above, you can configure a backup email provider that automatically takes over if the primary provider fails. This ensures notification delivery even during provider outages.

The backup provider is configured separately and can use a different service (e.g., primary: SendGrid, backup: Brevo). Failover is automatic — no manual intervention needed.

Testing

Use the Send test email button in form Settings to verify your email configuration. The test email uses sample data so you can see exactly what your notification will look like before going live.